Privacy Notice

Who I am:

I am Bianca Marsden-Day of BMM Language Services, and I am committed to maintaining the trust and confidence of visitors to my website, my clients, colleagues and suppliers. This Privacy Notice outlines what personal data I collect, when, why and how I use it, the limited conditions under which I may disclose it to others, and how I keep it secure. I am based in the UK and as such subject to the requirements of the new General Data Protection Regulation (GDPR) which came into force on 25 May 2018.

You can contact me via email: BMM Language Services

 

Website privacy

Cookies

Cookies are small data files which are placed on your computer (PCs, smart phones or tablets) as you browse. They are used to remember when your computer or device accesses this website, they help it operate effectively and improve your user experience. The data collected includes pages viewed and your journey around the website. These cookies are not used to collect or record your name, address or other contact details. You can disable the use of cookies by changing your browser settings to reject cookies.

 

Enquiry data

Any personal data you provide when you contact me will be processed to respond to your request.

 

Client, supplier and collaborator data

What personal data I collect

Personal data collected may include your name, postal address, email address, telephone number, details provided by my bank of payments you have made to me, your VAT registration details and personal information in documents sent for the express purpose of translation or editing. I take all reasonable measures to protect your data. All data is processed on password-protected computers equipped with antivirus software, a firewall and email encryption, backed up on cloud servers that are either GDRP-compliant or are self-certified under the US Privacy Shield framework and kept secure from access by unauthorised third parties. In the event of a data breach which is likely to be a risk to individuals, I will report the matter to the ICO within 72 hours and will inform those affected as quickly as possible.

 

Why I process your personal data

The legal basis for processing your data is to perform the services you request or to take necessary steps prior to performing those services. I will hold and use contact information in order to negotiate and perform a contract, and will retain it for compliance with any applicable laws after the contract is complete and for my records. I collect, store and use such personal data for the purposes of issuing a quote, provide translation, proofreading or website maintenance services that you request or to comply with legal requirements. I do not use your personal data for marketing or advertising purposes and I do not pass on your contact information without asking you.

 

Who else receives your personal data

If I send a text for revision or editing to a colleague, I will make sure that the colleague in question is also GDPR-compliant and ask them to process the document accordingly. For administrative purposes, other parties may have access to your personal data, including my website and email hosting services, and the hosting service of my accounting software. All these parties are GDPR-compliant.

 

How long I keep your personal data

If I have carried out work for you, I am obliged to retain your personal data for seven years to comply with legal obligations. Further to my legal obligations, my Data Retention Policy is to keep your billing details, emails and all documents about your business transactions with me as long as they are useful and pertinent until I cease to trade. These documents include quotes, purchase orders, invoices, agreements, correspondence from my bank regarding payments for work carried out, and support communication. Any personal data held by me for the purposes of fulfilling potential future orders will be kept until you notify me that our business relationship has ended. The legal basis for this policy is my legitimate interests, namely the proper administration of my business.

 

Your data access rights

You have the right to contact me at any time to request a copy of the personal data I collect and use, or to ask me to rectify or remove the information that I hold.

Please email your request directly to me, and I will take action as soon as possible, within one month of receipt of your request.

 

Your right to complain

Should you have any concerns about how I process your personal data, please contact me. You also have the right to lodge a complaint with the supervisory body in the United Kingdom or in the country where you live.

This Privacy Notice was updated on 25 May 2018 and will be reviewed as and when necessary.

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